Back to resources Manager Success That Drives Customer Trust Posted on August 8, 2025 in Podcast Clear Roles, Confident Managers In this episode of the Changing the Industry podcast, hosts Lucas Underwood and David Roman are joined by shop leaders Adam Liu and Paul Glowe for a practical conversation about how to successfully onboard a new manager. They dive into the importance of clear role expectations, written processes, and defining responsibilities - especially in growing or family-run shops. Lucas and Adam also share how Shop-Ware played a key role in transforming their shops - bringing structure to the team and delivering a more consistent, transparent, and professional customer experience. With Shop-Ware at the center of their business, they’ve been able to stand out in their markets and build lasting trust with their clients. Listen in to discover how Shop-Ware supports confident leadership and unforgettable customer experiences. Your SMS Should Work As Hard For Your Customers As You Do. See the difference a good shop management software can make. Super hero sales tools Elevate your customer experience Lightning-fast Workflow Mention code "CTI SUMMER" when you sign up to receive a free data transfer! Stay ahead of the competition with all-in-one software that speeds up your workflow, delivers data-driven decisions, and automates profitability. Present the value directly to your customers. Provide the customer with the inspection result, notes about the issue, photos with markup, and a detailed cost for the fix, all in one place Capture technician findings with unmatched speed of service. Provide the customer with the inspection result, notes about the issue, photos with markup, and a detailed cost for the fix, all in one place Present the value directly to your customers. Provide the customer with the inspection result, notes about the issue, photos with markup, and a detailed cost for the fix, all in one place See What Shop-Ware Customers Have to Say "We got so much more."We wanted an automotive repair software package with integrated DVI and we got so much more: enhanced customer communication, instant financial reporting, and great work in progress visuals. - Bill Moss, Owner of EuroService Automotive Learn How Shop-Ware Can Help Boost Your Auto Repair Shop's Profitability. Get A Demo of the Industry's Leading Shop Management System Today. Let's Talk Notes from Raleigh: shop owners at ASTA Expo 2026 are ready to stand outThe Shop-Ware team spent September 24 through 26 at the Raleigh Convention Center for ASTA Expo, the annual training and trade show event put on by the Automotive Service & Tire Alliance. We came home with a full notebook and a list of fruitful conversations to follow up on. Learning how the marketers market One […]Keep reading After Hours Is When Your Customers Finally Have Time To Schedule Repair ServiceYour auto repair shop closes at 5, but your customers don’t stop thinking about their cars at that time. Somebody gets home at 6:30, hears that noise again pulling into the driveway, and finally has ten quiet minutes to deal with it before dinner. The call to your auto shop doesn’t disappear, it just moves […]Keep reading Bad Reviews Can Lead To Better Practices.Keep reading Beyond the Repair: Building a Shop for What’s Next.Keep reading
