Back to resources Hiring Fast, Fixing Bottlenecks, and Running a Smarter Shop with Greg Miller Posted on May 22, 2026 in Podcast Greg Miller from Figs Auto Repair joins Changing The Industry Podcast for a conversation packed with shop chaos, hard lessons, industry laughs, and good leadership advice. From leaving the IT world to running a busy repair shop, Greg shares what it really looks like behind the scenes - hiring the right and wrong people, tackling nightmare diagnostic jobs, managing customers, and finding ways to make the business more profitable using tools like Shop-Ware’s Labor Matrix and workflow features. The episode dives into technician retention, pay structure debates, conference networking, and why getting your team plugged into the automotive community matters more than most shop owners realize. There’s also plenty of honest talk about communication, efficiency, and the everyday realities that come with running a modern repair shop. Your SMS Should Work As Hard For Your Customers As You Do. See the difference a good shop management software can make. Super hero sales tools Elevate your customer experience Lightning-fast Workflow Mention promo code "CTIWELCOME" when you sign up to receive a free data transfer! Stay ahead of the competition with all-in-one software that speeds up your workflow, delivers data-driven decisions, and automates profitability. Present the value directly to your customers. Provide the customer with the inspection result, notes about the issue, photos with markup, and a detailed cost for the fix, all in one place Capture technician findings with unmatched speed of service. Provide the customer with the inspection result, notes about the issue, photos with markup, and a detailed cost for the fix, all in one place Present the value directly to your customers. Provide the customer with the inspection result, notes about the issue, photos with markup, and a detailed cost for the fix, all in one place See What Shop-Ware Customers Have to Say "We got so much more."We wanted an automotive repair software package with integrated DVI and we got so much more: enhanced customer communication, instant financial reporting, and great work in progress visuals. - Bill Moss, Owner of EuroService Automotive"We got so much more."We wanted an automotive repair software package with integrated DVI and we got so much more: enhanced customer communication, instant financial reporting, and great work in progress visuals. - Bill Moss, Owner of EuroService Automotive"We got so much more."We wanted an automotive repair software package with integrated DVI and we got so much more: enhanced customer communication, instant financial reporting, and great work in progress visuals. - Bill Moss, Owner of EuroService Automotive Learn How Shop-Ware Can Help Boost Your Auto Repair Shop's Profitability. Get A Demo of the Industry's Leading Shop Management System Today. Let's Talk How Missed Calls Are Costing Auto Repair Shops Booked WorkEvery auto repair shop misses calls. It happens when your team is fully engaged at the counter, and it happens after hours, when customers are still trying to reach you. Most shops assume those customers will call back, but studies show that 85% of them won’t. That means the majority of callers won’t try again […]Keep reading Building a Shop That Can Run Without YouKeep reading 28 Years, One Shop Owner’s Lessons from the Bay to the BusinessKeep reading From Dealership Technician to Independent Shop OwnerKeep reading ×× About the Author Shop-Ware Founded by a fellow shop owner, Shop-Ware understands the importance of your shop’s management system. Our staff have decades of combined experience in the Aftermarket. We are accustomed to meeting complicated needs and offering new solutions.
