Customer Relationship Management (CRM) Automated Customer Communication That Delivers Real Results. Keep Customers Engaged – Quickly and Consistently Shop-Ware CRM helps you stay connected with customers and turn visits into lasting relationships. It’s a smarter way to build loyalty, boost revenue, and fill your bays with repeat business. With CRM, you can deliver thoughtful, timely communication easily. It’s easy to set up, fast to launch, and built right into your Shop-Ware system – so you can spend less time chasing follow-ups and more time focusing on your auto shop. Service Reminders Alert customers when it’s time for maintenance, helping you fill your schedule. Thank-You Messages + Review Requests Send follow-ups and review requests to build loyalty and boost your online reputation. Deferred Work Reminders Follow up on declined repairs to capture revenue and keep customers on track. “Miss You” Campaigns Bring back inactive customers with targeted messages that re-engage and drive visits. Custom Offers & Promotions Deliver timely, personalized offers based on vehicle and service history to increase return visits. Smarter Tools. Better Results. Shop-Ware’s Customer Relationship Management solution helps your team work efficiently with built-in tools that make every campaign more impactful. Target the Right CustomersSegment audiences by visit history, time since last appointment, or deferred work – so every message feels personal and relevant. Easy-to-Use Email EditorBuild polished emails fast with pre-built templates – no design experience needed. Performance InsightsTrack opens, clicks, and revenue impact in real time to understand what drives results – and what to improve. Why Choose Shop-Ware CRM Built for Auto RepairNot a one-size-fits-all tool – Shop-Ware CRM was made specifically for independent repair shops and the way you work. Fully Integrated with Shop-WareNo clunky add-ons, Shop-Ware CRM is already part of your experience. Proven ROISee exactly how your campaigns perform – from engagement to revenue earned. Book a demo to see how Shop-Ware can work for you. Book a demo Related Features Section TechApp See your entire business at a glance and make better decisions with instant insights. See dashboard TechApp See your entire business at a glance and make better decisions with instant insights. See dashboard Messenger See your entire business at a glance and make better decisions with instant insights. See dashboard Messenger See your entire business at a glance and make better decisions with instant insights. See dashboard Repair Shop Analytics See your entire business at a glance and make better decisions with instant insights. See dashboard Repair Shop Analytics See your entire business at a glance and make better decisions with instant insights. See dashboard Digital Workflow See your entire business at a glance and make better decisions with instant insights. See dashboard Digital Workflow See your entire business at a glance and make better decisions with instant insights. See dashboard Multishop (MSO) Shop Management Software See your entire business at a glance and make better decisions with instant insights. See dashboard Multishop (MSO) Shop Management Software See your entire business at a glance and make better decisions with instant insights. See dashboard Payments See your entire business at a glance and make better decisions with instant insights. See dashboard Payments See your entire business at a glance and make better decisions with instant insights. See dashboard AI Parts Matrix See your entire business at a glance and make better decisions with instant insights. See dashboard AI Parts Matrix See your entire business at a glance and make better decisions with instant insights. See dashboard Digital Vehicle Experience (DVX) See your entire business at a glance and make better decisions with instant insights. See dashboard Digital Vehicle Experience (DVX) See your entire business at a glance and make better decisions with instant insights. See dashboard “We got so much more.” We wanted an automotive repair software package with integrated DVI and we got so much more: enhanced customer communication, instant financial reporting, and great work in progress visuals. – Bill Moss, Owner of EuroService Automotive Ready to get started? Book a demo
